Refund and Returns Policy
Refund and Returns Policy
At Barbour Clothing, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains how you can request a return, exchange, or refund.
Returns
If you wish to return an item, please contact our customer service team within the applicable return period for your order.
To be eligible for a return, the product should generally be:
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Unworn and unused
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In its original condition
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Free from stains, damage, or alterations
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Returned with original tags and packaging where applicable
Please package your return securely to help prevent damage during shipping.
How to Request a Return
Before sending an item back, please contact us first.
Email: info@barbourclothings.de
Please include the following information:
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Full name
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Order number
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Product name
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Reason for return
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Photos if the product is damaged or faulty
Our customer service team will review your request and provide the appropriate return instructions.
Refunds
Once your returned item has been received, it may be inspected to confirm that it meets the applicable return requirements.
If the return is approved, the refund will normally be issued using the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
Faulty or Damaged Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs showing the issue. Our team will review the situation and provide an appropriate solution.
Your applicable statutory consumer rights remain unaffected by this policy.
Incorrect Items
If you receive an item that does not match your order, please contact us at:
Please provide your order number and details of the item received so we can assist you.
Exchanges
If you would like to exchange an item for another size or product, please contact us before returning it.
Exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund may be offered instead.
Sale Items
Sale and discounted products may have specific return conditions. However, applicable consumer rights relating to faulty, defective, or incorrectly described products remain unaffected.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and applicable consumer rights.
If you have received a faulty, damaged, or incorrect product, please contact us before sending it back so that we can provide the appropriate instructions.
Important Information
Please do not send a return without contacting us first. This helps us identify your order and process your return correctly.
We recommend keeping your return postage receipt or tracking information until your return has been successfully processed.
Nothing in this policy is intended to limit your statutory consumer rights.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact Barbour Clothing:
Email: info@barbourclothings.de
Our customer service team will be happy to assist you.
Barbour Clothing — making your shopping experience simple and convenient.